Frequently Asked Questions

What payment methods do you offer?
We currently accept PayPal and credit card payment (Visa, Mastercard, American Express) through PayPal.


Do I need to create an account to purchase from PickJunction?
No. However you are encouraged to register an account to view and track orders, leave ratings and reviews and saved your details for faster checkout.


Are we able to collect the items at the Experiential Centre?
Not at the moment. Our Experiential Centre is a place to showcase products, which means we don’t keep stock on hand. However, feel free to add items to your cart before visiting our Centre. If you’re keen on purchasing after viewing the product(s) in person, you’ll be able to purchase online at the Centre immediately. 


I ordered multiple items but only received one. Where are my other items?
If you ordered from multiple sellers in one order, you will receive your order in separate shipments from individual sellers. If you’re missing items despite ordering only from one merchant, please contact us immediately here or email us at info@pickjunction.com.


I have received an incorrect item.
While rare, you may receive an incorrect item in your order. Please contact our customer service team or email info@pickjunction.com within 7 calendar days for a replacement at no extra charge.


I have received a defective item.
We apologise for the inconvenience. Please contact our customer service team or email info@pickjunction.com within 7 calendar days. Please note that images and/or videos are required to better assist you with regards to the defects.


How do I track my order status?
You can track your order online anytime by signing in to your account and choosing "Online Orders" in the left navigation menu. Your order history will display; from there you can track specific orders by clicking on them for more information. 


How do I see my order history?
You must have a PickJunction registered account to view your previous orders. Simply sign in to your account and click “My Orders” in the left navigation.

[updated on 14 July 2017]